British Airways is launching a significant new campaign with BBH London – it’s the airline’s biggest campaign in 11 years. …
British Airways’ Customer-Focused Rebrand
September 21, 2011
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Engaging with Sales Reciepts
August 18, 2011
Imagine the possibilities of revamping an often overlooked branding opportunity and customer touch point: the sales receipt. London-based design consultancy …
What Makes People Want to Follow You?
August 11, 2011
Engaged consumers generally become loyal consumers, and we all want loyal consumers. So, how and why do consumers engage? According …
“Honor” Your Customers
March 25, 2011
Customer experience management and customer relationship management are nearly as significant in marketing as your price, product, placement, and promotion. …
